Ehomful Return Policy

Ehomful Return Policy

100% Satisfaction is all what we are going to achieve. If you are not satisfied with your purchase, a refund within 20 days of your purchase will be offered from us, or the same amount in shop credit - it's your choice.it is our duty to making sure you are fully satisfied with and confident using every funny camera product you buy from us!

To request a return please email ehomful@hotmail.com.  Once your return is received by our returns department it will be processed based on the instruction.

Refunds

Ehomful stands behind our products with a 20-Day Money Back Guarantee. Requests for refunds on items must be made within 20 days of receiving your order. Any requests for a refund made after 20 days may be denied. 

Fees

All refunds are subject to a 15% restocking fee, merchandise shipped without our original serial number or missing or damaged item may be subject to a 25% restocking fee depending on each case.

All refunds will be issued back to the original form of payment used to make the purchase. The refund will be issued for the item(s) returned only. Shipping charges from the original order will not be refunded as part of the return.

Exchanges

If you would prefer to exchange your item for a different product rather than receive a refund please contact us within 20 days of receiving your item. If there is any price difference for the exchange you will be charged or refunded as appropriate at the time your return is received and processed.

Warranty Replacements

All products are backed by our standard 6 month Warranty. If your product stops working within 180 days of receiving the product and we are unable to resolve the issue through troubleshooting, we will issue a new items for the defective product to be shipped back for replacement.

As part of our inspection process for warranty replacement requests, all items are tested upon receipt. If the returned item is found to be in working condition and free of defects your original item will be returned to you. If the item is confirmed to be defective, a new replacement unit will be shipped.

Inspection Process

All items returned are subject to an inspection/testing process.

If the product has been altered or physically damaged due to misuse, this may void the warranty and/or return eligibility of the item. In these rare cases your return may be denied and the product will be returned to you.

Return Shipping

Return shipping is paid by the customer for all products.

It is strongly recommended that you use a traceable return mailing service and to keep a record of the tracking number for the return shipment. ehomful will not be responsible for any lost return shipments. In the case that proof of delivery is requested for a returned package, the return tracking number will be required.

Unauthorized Returns

Items returned without a return merchandise authorization issued by ehomful may be denied and sent back to the customer. To ensure your return is processed in a speedy manner, we ask that all returns be requested through our  email ehomful@hotmail.com, so that we may issue the appropriate authorization and provide instructions on where to send your item. 

International Customers

Ehomful currently is unable to reimburse any customs or duties fees paid by international customers in the event of a return of an item delivered outside the United States. So Any customer outside the USA shall be noted this part before you order.